Refund & Cancellation
Last updated: · Operated by Ryvan Technologies Pvt Ltd
Because RynBazaar is custody-free — payment for goods flows directly from the customer to the vendor's UPI — RynBazaar does not hold funds and is not a party to the payment. Refunds are therefore settled directly between the customer and the vendor, and we help facilitate and record them.
Cancellation
- Before the vendor accepts: you may cancel at no cost; if you hadn't paid yet, nothing is charged.
- After acceptance / while preparing: cancellation may not be possible once the vendor has begun preparing your order, since the goods are being made for you.
- Orders a vendor fails to accept in time are auto-cancelled by the app, so an order can never hang indefinitely.
Refunds
- If you paid the vendor directly and a refund is due (e.g. an undelivered, wrong, or spoiled order), the vendor refunds you to the same UPI. We provide an in-app dispute flow to raise, evidence and track this.
- For very late deliveries, the app may flag the order as refund-eligible automatically.
- RynCoins and loyalty rewards have no cash value and are not refundable for cash.
- Fees you paid to RynBazaar directly (e.g. a vendor subscription) are governed by the plan you purchased and are generally non-refundable once the period has started, except where required by law.
How to request
Raise a dispute on the order in the app, or email support@rynbazaar.com with your order reference. We aim to help resolve refund requests promptly and fairly.
RynBazaar never holds your money. We facilitate transparent resolution between customer and vendor — every order's details are visible to both sides.